Shipping Policy

Shipping policy

All Ecoy orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification via SMS and/or email when your order has shipped. 

Domestic Shipping Rates and Estimates

Orders over $100: Free shipping Australia wide

Orders under $100: We calculate at checkout the estimated cost based on size and volumetric weight.

Express shipping: $25 Australia wide

Deliveries are made from 8:30am on Monday-Friday. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your tracking details within 3 days of receiving your shipping confirmation email, please contact us at hello@ecoy.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

In order to be eligible for a refund, you have to return the product within 90 calendar days of your purchase.

After we receive your item, our team will the refund your order and if agreed upon, the cost for the return as well. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement depending on your bank.

See here for our full returns and refunds policy.

If you have any further questions, please don't hesitate to contact us at support@ecoy.com.au