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Promotional terms and conditions

Ecoy Christmas Win Your Order Back

1. Promoter

The Promoter is Ecoy Pty Ltd, ABN 15 646 192 761, with a warehouse located at Unit 2/12 Archimedes St, Darra QLD 4076, Australia.

2. Eligibility

Entry is open to Australian residents aged 18 years or older who make a purchase on ecoy.com.au during the promotional period. Employees of the Promoter and their immediate families are ineligible to enter.

3. Entry Period

The promotion begins on 10.12.24 at 12:00am AEST and ends on 10.12.24 at 11:59pm AEST.

4. How to Enter

To enter, participants must complete an eligible purchase on ecoy.com.au within the Entry Period. Each eligible purchase automatically qualifies the customer for a chance to have their order refunded. Multiple entries are permitted; each qualifying purchase counts as one entry.

5. Prize

One (1) winner will be selected to receive a full refund of their eligible purchase. Each refund is valued at the purchase price of the order placed by the winner. The refund will be processed back to the original payment method within 7 days of confirmation.

6. Draw Details

The random draw will take place at 7pm AEST on 11.12.24. The draw will be conducted in a manner that ensures each entry has an equal chance of winning.

7. Verification of Draw

To ensure fairness, an independent scrutineer will be present to oversee the draw if the total prize pool value exceeds $10,000, as required by New South Wales regulations. The Promoter will maintain detailed records of the draw process for compliance.

8. Notification of Winners

Winners will be notified via email and/or phone within 7 business days of the draw. The names of the winners will be published on the Promoter’s website at ecoy.com.au and/or social media channels.

9. Refund Claim

Winners are not required to take further action to receive their refund. The refund will be automatically processed to the original payment method used at purchase.

10. Privacy

Personal information provided by entrants will be collected, used, and disclosed in accordance with Ecoy’s Privacy Policy, available at https://ecoy.com.au/policies/privacy-policy. Entrants consent to the Promoter using their personal information to contact them regarding the promotion and for marketing purposes.

11. General

The Promoter reserves the right to disqualify entries it believes are fraudulent or otherwise violate these Terms & Conditions.The Promoter’s decisions regarding the draw are final, and no correspondence will be entered into.The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect or consequential loss), damage, or personal injury suffered or sustained in connection with this promotion or the acceptance or use of any refund, except for liability which cannot be excluded by law.

Promotional terms and conditions

Ecoy Instant Win

1. THE PROMOTER

1. Ecoy Pty Ltd, Unit 2/12 Archimedes St, Darra QLD 4076, Australia.

2. ELIGIBILITY

2.1. This promotion is open to anyone worldwide aged 18 years or over, except:
(a) employees of the Promoter or its holding or subsidiary companies;
(b) employees of agents or suppliers of the Promoter or its holding or subsidiary companies who are professionally connected with the promotion or its administration; or
(c) members of the immediate families or households of (a) and (b) above.(d) individuals whose postal address resides outside of Australia.

3. THE PROMOTION

3.1. The title of the promotion is "Ecoy Instant Win."

3.2. The promotional period will begin at 00:01 Brisbane AEST on 01/04/2024 (the “Opening Date”) and close at 23:59 Brisbane AEST on 31/12/2024 (the “Closing Date”). All promotion entries received after the Closing Date will not be included.

3.3. To enter, participants must submit their email address through the designated entry form.

3.4. Each eligible entry grants participants a 1 in 350 chance to win a free sheet set (worth up to $310) of their choosing.

3.5. The winner will be drawn at random via Klaviyo software from all valid entries. 

3.6. The eligible entrant will be immediately and automatically notified by email.

3.7. The eligible entrant can only enter the competition once.

3.8. The winner will be contacted by support@ecoy.com.au via their provided email address.

3.7. Incomplete, misdirected, or late entries will not be accepted.

3.7 The promotion is in no way sponsored, endorsed, administered by or associated with Facebook/Instagram.

4. THE PRIZE

4.1. The prize consists of a free Ecoy sheet set of the winner's choice.

4.2. There will be 1 prize available per winner.

4.3. The prize is not transferable, and there is no cash alternative.

4.4. The Promoter reserves the right to replace the prize with an alternative of equal or higher value if circumstances beyond the Promoter's control make it necessary to do so

4.5 The prize, if not claimed, will be kept for 3 months rom the day the winner is decided, at which time a re-draw will occur

5. WINNER NOTIFICATION

5.1. The winner will be randomly selected from all valid entries by Klaviyo software.

5.2. The winner will be notified by email and can contact Ecoy Support via email from support@ecoy.com.au within 7 working days of the closing date to claim prize.

5.3. The winner has 7 days from initial notification to confirm acceptance of the prize, otherwise the Promoter reserves the right to offer the prize to the next eligible entrant.

5.4. The entrant must provide a valid postal address within Australia to receive the prize.5.5. The Promoter does not accept any responsibility if the winner is unable to take up the prize.

6. LIMITATION OF LIABILITY6.1. Insofar as is permitted by law, the Promoter, its agents, or distributors will not be responsible for any loss, damage, personal injury, or death occurring as a result of taking up the prize except where caused by the negligence of the Promoter, its agents, or distributors. Your statutory rights are not affected.

7. DATA PROTECTION

7.1. By entering the promotion, participants agree that their personal information may be held and used by the Promoter, its agents, and suppliers for the purposes of administering the promotion.

7.2. The winner agrees that the Promoter may use their name and town/county of residence for promotional purposes.

7.3. Entrants’ personal data will be used in accordance with the Promoter's Privacy Policy, available at [https://ecoy.com.au/policies/terms-of-service] (https://ecoy.com.au/policies/terms-of-service).

8. GENERAL

8.1. By entering, participants agree to be bound by these Terms and Conditions.

8.2. The Promoter reserves the right to hold void, suspend, or amend the promotion where it becomes necessary to do so.

8.3. The Promoter takes no responsibility for entries that are delayed, incomplete, or lost due to technical reasons or otherwise.

8.4. The decisions of the Promoter are final in all matters relating to the promotion.

8.5. The promotion and these terms and conditions will be governed by Australian law, and any disputes will be subject to the exclusive jurisdiction of the Australian courts